We Deliver Chemikol- Horse and Hound Specialists have customers throughout Australia. We use various carriers including Australia Post to ensure your purchases are delivered to you safely and securely. We deliver large parcels 20kg+ by freight transport, other than Australia post. All parcels have to be received by person/s on the day of delivery and may require a forkilft or additional hands to hand unload. If we are unsuccessful at delivering your parcel at the first occasion, additional charges will be required to redeliver. To avoid additional charges we will contact you prior to shipping to confirm delivery arrangements. Delivery charges All Pricing on delivery charges are based on an average of past sales across the country. Sydney Metro and within 50Km should not exceed $18.00 per parcel. If you feel that the freight charge of your order is incorrect please call us on 0414364886 as we can give an exact quote over the phone. Delivery Insurance Chemikol- Horse and Hound Specialists do not take responsibilty for loss or damage of goods through the delivery process, we recomend the purchaser take insurance to cover loss and damge during transit. Our policy on returns. Horse and Hound Specialists accepts returns from customers under the following conditions. 1. Customers must contact us with 7 days of delivery. 2. The product must be in original condition and packed in the original carton. 3. Upon the receipt and validation of returned goods to us we will issue a refund of credit. Security payment. Horse and Hound use the Commonwealth Bank electronic payment service. This allows you to securely process your payments by credit or charge card by our website. You do not have to be a Commonwealth Bank credit card customer to take advantage of this secure service. All approvals on your card are obtained from your credit card provider in real time. Orders can be faxed and payments can be made by Direct Debit into our bank account Chemikol PTY LTD BSB: 062 295 Account number: 10438075 If you have any questions regarding your delivery, simply call us on (02) 9450 2192.